Knowledge base creation process from A to Z - what you need to know before tackling the project that will make the lives of your customer service team easier.
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Although business goals and means of achieving them are dynamic in nature, nurturing rapport with customers is a constant. With that in mind, there are two factors that a reputable company should have in mind: customer experience and user experience.
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If you've ever wondered what customers really want and how to form a team that will successfully meet all their expectations, this is the blog for you.
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