Customer relations and services
Boost customer satisfaction levels and gain new clients by understanding their needs and focusing on providing value.
Turn over all operational necessities to our experienced team and shift your attention to optimizing your key resources.
Build customer connectionsOur expertise areas
Customers’ perspective turned into a competitive advantage
Satisfaction
There are many strategies to properly take care of your customers, and we apply all of them. Regardless of the nature of the inquiry, we give our best performance. We dig deep to understand clients' customers' expectations to provide added value by communicating quality information truthfully and quickly.
Loyalty
Making your customers a priority and showing them they are appreciated has a beneficial impact on customer lifetime value. Customer journey strategies, timely problem solving, and responsiveness of our team directly affect customer loyalty and the sustainable growth of our clients' businesses.
Retention
We put in great efforts to provide a personal experience and gain comprehension of customers' wants. A well-throughout customer-centric approach backed up with data analysis builds long-term relationships, which results in higher ROI - keeping an existing customer happy requires less investment than acquiring a new one.
Acquisition
By giving a better understanding of your products and services, our customer relations representatives take care of your business. We provide a 360-degree customer view and care through quality assistance, proactive behavior, sales outreach, and satisfaction score tracking to increase conversion of your leads.
Brand advocacy
A collaborative environment connecting customer service, digital marketing, design, and content management team advocates our clients' success by forming an emotional bond with their customers. By painting them a broad and unique picture of your brand, we'll keep them highly engaged but also attract new, free customers.
Could your customers be happier?
Customer satisfaction is the force that drives all other benefits customer content can bring to your company.
On the other hand, dissatisfaction eventually leads to having no customers at all. And that ultimately means having no business.
Our experienced customer relations team uses a weak point detection approach, time management, customer behavior prediction, and best feedback and reporting practices to help clients avoid this.
By understanding who your customers are and simplifying the procedures and processes they encounter, we will create a safe environment and an easy flow of information to gain their trust and loyalty.
Throughout all stages of communication, the vision, mission, and goals of your company are taken into account.
This positively impacts customer experience and creates an opportunity for you to optimize your revenue.
Email/ticketing
Live chat service
Social media management
Sales
Full helpdesk service
Blockchain transaction analysis
Product smoke testing
Customer journey 360
Technology
When it comes to customer interactions, every second counts. Our team's advanced technical skills enable us to embrace the latest tools and platforms swiftly and deliver a great service for the client.
What it takes to raise the bar of customer success
Experience
50+ years of combined customer service experience for clients from diverse niches deepened our understanding of various vital mechanisms and processes, allowing us to handle even the most challenging tasks efficiently. Expertise in fintech-related services, blockchain analysis, and VIP clients assistance are a guarantee of customer success regardless of the nature of the project.
Multi-tasking team
Our team has knowledge in various fields and conducts research, acquisition, satisfaction follow up, data analysis, sales, SM community management, analytics, and statistics reports. Best-in-class customer experience specialists are here to support product, service, and brand experiences for our clients and their customers.
Metrics
By tracking every touch point (statistics and metrics) and measuring ROI (team, process, technology) of invested in CX and returns we convert unstructured data into structured one. Throughout each project, we measure customer satisfaction levels to ensure exceptional service and improve the overall customer journey for your customers.
Skills
Besides their primary customer relations skills, our team members are also experienced in specialized fields such as sales, credit card fraud detection, phishing detection, and social media community engagement. We employ our expertise to acquire new customers cost-efficiently in daily interactions by building strong customer relationships as a basis for the future of your business.
Approach
Our approach is simple but efficient: we always give additional effort to resolve complaints and treat every interaction as excellent feedback for performance and service/product improvement. High data protection culture, problem-solving mindset, focus on the VOC (voice of customer) and mentoring skills enable us to take an appropriate set of actions in every situation.
Complete set of services
Our full range of services is designed to prevent defection and maximize a customer's lifetime by transforming key learnings into well-balanced opportunities. From conversion to retention, we work hard to connect with your customers and increase their chances of staying loyal to your brand. As a result, your customer services and support will be coherent and robust.